Account maintenance, Dispute management, Everyday customer service, Onboarding and account setup, Brokerage Services, Sales and onboarding
Customer Experience
Account maintenance
Best in Class on time hanlding requests.
Dispute management
Calim status, card dispute automation
Everyday customer service
Best in Class on time hanlding requests.
Onboarding and account setup
Best in Class on time hanlding requests.
Brokerage Services
Inquiry,Digital platform support,Account maintenance, Trading, etc.
Sales and onboarding
Welcome Call, Account setup, Online banking
CheckHigh Risk Member Identification, Member Outreach Scheduling, Risk Assessment, Personalized Care Plan, Duplicate Case Identification & Merge, Eligibility Management, Questionnaire Management, Member Clinical History Data Gathering, Member Correspondence Letter Generation,
Scheduling Appointments
Monitoring Progress
Lending
Origination
Prequalification, Application Processing, Retail client KYC
Loan Processing
Loan sanctioning, Cutomer onboarding, Disbursal / funding.
Credit appraisal
Data extraction, Credit decisioning, Underwriting
Loan Servicing
Administration and monitoring, Cellections, Notification
Default management
Loss mitigation, Notification and customer reach out, Default customer tracing
CheckHigh Risk Member Identification, Member Outreach Scheduling, Risk Assessment, Personalized Care Plan, Duplicate Case Identification & Merge, Eligibility Management, Questionnaire Management, Member Clinical History Data Gathering, Member Correspondence Letter Generation,
Scheduling Appointments
Monitoring Progress
Cards and Payments
Prospecting and Application
Document Review, Data verification,Prequalification, Application Processing, Retail client KYC
Processing and approvals
Credit rating check,Credit Scoring, Processing cards and order print
Payments and settlement
Batch authorization receipt and settlement, Reconciliation
Collections
Monitoring defaults and actioning, Alerts and email notifications, Card and account closure
Dispute and fraus management
Dispute management and classification, Fraud monitoring and alerts, Fraud recovery support.
Network management/h4>
Merchant onboarding, Settlement and servicing
CheckHigh Risk Member Identification, Member Outreach Scheduling, Risk Assessment, Personalized Care Plan, Duplicate Case Identification & Merge, Eligibility Management, Questionnaire Management, Member Clinical History Data Gathering, Member Correspondence Letter Generation,
Scheduling Appointments
Monitoring Progress
Risk and compliance
KYC and Client due diligence
Customer due diligence, Customer identity verification and validation, Risk Analysis
Risk monitoring
Transaction monitoring, Screeing and alert management
Risk Reporting
Data extraction, Report preparation, Report upload, etc
Counterparty Risk
KYC, Counterparty setup, Risk onitoring, NEgative screeing, AML, Risk profiling
Check